Official Horological Policy

7-Day Return & Replacement Policy

Clear guidelines on replacement eligibility, unboxing requirements, and our no-refund guarantee.

STRICT NO-REFUND POLICYUnder no circumstances do we issue cash or monetary refunds once a timepiece has been purchased. Due to the rare, collectible, and pre-owned nature of vintage horology, all sales are final subject only to our 7-Day Replacement Guarantee below.

7-Day Replacement Eligibility

We offer a strict 7-Day Replacement Guarantee from the recorded date and time of courier delivery. A replacement watch of equivalent value or store credit will only be authorized under these specific conditions:

1. Transit Damage or Shattered Crystal

If the timepiece suffered physical damage during courier transit. Mandatory Requirement: You must provide a continuous, unedited 360-degree unboxing video showing the sealed courier bag being opened and the damage being revealed. Without an unboxing video, transit damage claims cannot be processed with our insurance partners.

2. Incorrect Model or Reference Delivered

In the rare event that our workshop dispatched a different model, dial color, or reference number than what was specified on your order invoice.

3. Mechanical Movement Failure

If the mechanical movement fails to wind, tick, or hold basic power reserve upon arrival, and such mechanical deviation was not noted in the product's condition grading report.

How to Request a Replacement

To initiate a replacement within 7 days of delivery, immediately message our horological support desk on WhatsApp at +91 91719 88875 with your Order ID, clear photos/videos of the watch, and the mandatory unboxing video. Once approved, our courier partner (Blue Dart / India Post) will arrange a reverse pickup from your location.